Accessibility

Our website

We aim to make the website clear to navigate, readable with common accessibility tools and usable without relying on a single sensory or communication route. Information in images or video should also be available through meaningful text, captions, spoken information, transcripts or other appropriate alternatives.

Understanding and communicating information

People differ in how they take in information and how they communicate. We can consider changes to pace, structure, written information, spoken explanation, captions, transcripts, visual material, British Sign Language provision, use of chat or email during a session, and other communication support where it is relevant and workable.

For some Deaf people, British Sign Language is a first or preferred language and Deaf identity is cultural and linguistic as well as connected with access. Written English or captions are not always an equivalent substitute for British Sign Language.

Changes that make access easier

If the usual way of accessing the website or taking part in assessment, therapy, supporter consultation or supervision creates a substantial disadvantage because of disability, we will consider reasonable adjustments.

The duty is anticipatory for services: we should not rely only on people already knowing exactly what they need to request.

You can begin by describing the barrier. We can explore possible adjustments together. Our Reasonable Adjustments Guide and Suggestions Checklist can help you identify possibilities, record what has helped before and review whether an adjustment is working.

What we can change safely

An adjustment can change how a service is accessed or delivered, but it cannot require a clinically unsafe approach, remove a professional responsibility, or make an intervention different in substance from the treatment being offered.

Where a requested adjustment cannot be made in the form proposed, we will explain why and consider whether another reasonable route can address the barrier.

Access needs can change

An adjustment that works at one stage may stop helping later. Access needs can also change with health, fatigue, stress, sensory load, communication demands or the content of therapy. Adjustments can therefore be reviewed during the work rather than treated as a one-off decision.

Documents and downloadable resources

• Use clear headings, meaningful link text and readable layout.
• Avoid conveying important meaning through colour alone.
• Provide text alternatives for informative images and diagrams.
• Use captions and transcripts for recorded material, with British Sign Language where appropriate to the intended audience and content.
• Offer another accessible format when a downloadable document or form is difficult to use, where a reasonable alternative is available.

If something is difficult to access

Please tell us what happened and what would make the information or process easier to use. Email is available at Cheryl@epione-psychotherapy.co.uk. If email itself creates a barrier, we can agree another communication route.

Legal references and further information

Equality and Human Rights Commission. Services Code of Practice, Chapter 7: reasonable adjustments

Government guidance. Equality Act 2010 Code of Practice for services, public functions and associations (2026)

Making supervision accessible

Supervision should be accessible to the supervisee as a professional learning and reflective space. Reasonable adjustments can apply to how supervision is structured, how material is prepared or reviewed, the pace of discussion, use of written or visual information, live or recorded observation, and the way feedback is given.

An adjustment does not remove the supervisor’s responsibility to address competence, safety or professional-practice concerns. Where an accreditation, training or employer requirement sets a specific evidential standard, we will distinguish that external requirement from the aspects of the supervision process that can reasonably be adapted.